Tech Lead CORE CRM

External

Coca-cola · Us, GA

Full-timeOn-siteToday

CI/CDCRMLeadershipMoveObservabilityPrototyping

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About the role

Senior Software Engineer - CRM Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose , e nabling digital to be a meaningful source of advantage across Coca-Cola's North America Operating Unit . Our work spans customer journeys, service delivery, sales workflows, and the platforms that connect them. We are raising our standards for product craft and rebuilding the systems behind these experiences. As a Tech Lead, you will serve as the tech lead on an empowered product team, partnering with Product and Design to solve meaningful problems and deliver measurable outcomes. This role is for engineers who want to shape solutions, not just implement them.

Responsibilities

You'll help create scalable, reliable platforms and experiences that reduce friction, surface insights, and enable better decisions all while operating at the standards required of enterprise software.

How We Work

You'll be part of a dedicated, cross-functional team (Product, Design, Engineering) that is:

Empowered to solve problems, not just build features

Accountable for outcomes, not output

Collaborative by default, from discovery through delivery

Continuously learning, using data and customer insight to improve

Partner in Discovery & Solution Shaping

Work closely with Product Management and Product Design to deeply understand customer problems, workflows, and pain points

Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches

Bring a strong technical perspective to help the team identify what is feasible , what is valuable, and what is worth building

Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful

Lead Technical Direction for the Team

Define and guide the technical approach, architecture, and system design for your team's product area

Make pragmatic tradeoffs between speed, scalability, maintainability, and cost

Ensure alignment with broader platform and enterprise architecture where appropriate

Identify and manage technical risks early, surfacing tradeoffs clearly to partners

Own End-to-End Engineering Outcomes

Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability

Ensure strong engineering practices, including testing, observability, and CI/CD

Maintain a high bar for code quality and system design through reviews and hands-on contribution

Drive continuous improvement of the product through iteration, feedback, and learning

Drive Outcome-Oriented Delivery

Partner with Product and Data to define and track success metrics and outcomes

Ensure the team is focused on delivering meaningful impact, not just completing work

Use data, customer feedback, and experimentation to guide decisions and prioritize improvements

Help the team balance short-term delivery with long-term product and technical health

Mentor and Elevate the Engineering Team

Provide technical leadership and mentorship to other engineers on the team

Support skill development in both engineering craft and product thinking

Foster a culture of ownership, accountability, and continuous learning

Contribute to hiring and onboarding to help raise the bar for engineering talent

Contribute to a Strong Engineering Culture

Help define and evolve engineering standards, patterns, and best practices across teams

Promote a culture of pragmatism, simplicity, and high-quality execution

Collaborate with other tech leads to ensure consistency and leverage shared solutions where appropriate

Tech Lead CORE CRM

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