Product Specialist, Bureau of IT Infrastructure and Support Services

Benefits

Additional Information

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency's day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs. Duties will include but not be limited to: Provide Windows server support for both physical and virtual windows servers at various locations; Configure and administer Windows servers from version 2012. Assist in the ongoing deployment of server hardware, software and application; provide technical support, troubleshooting, diagnosis and problem resolution and maintenance. Ability to lift up to 35 pounds+ is required to move computer equipment from location to location. Rack and cable servers; remove servers and prepare for salvage. Analyze, support and administer existing Windows based systems and provide troubleshooting strategies. Applying operating system updates, patches, and configuration changes. Manage the Active Directory (AD) and Azure AD infrastructure and collaborate with various teams to ensure it integrates seamlessly with all components including network, security, messaging and remote access. Create and manage group memberships and / or group policy objects within Active Directory. Diagnoses and resolves end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, network access and being consultant for computer and network problems beyond the knowledge of technical support staffs/technicians. Assist with the Backup and Restoration of files and/or servers. Maintain Physical and Virtual server inventory. Ensure all hardware is under warranty and maintain warranty records. Travel to other work sites when required. Weekend on-call support is required. PREFERRED SKILLS: Minimum 2 years of hands-on experience administering enterprise level Active Directory Multi-Domain environment Windows Server 2003/2008/2012 & 2016. Experience with creating and troubleshooting Group Policies in said environment Experience with Active Directory Federated Services (ADFS) and Lightweight Directory Access Protocol(LDAP) MCSE or MCSA (2012 or 2016) required. Experience with Citrix XenApp is a plus. Experience with Terminal Services. Experience with Powershell is a plus. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population healt