Additional Information
Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. The Spa Massage Therapist is responsible for delivering exceptional massage and body treatments while creating a personalized, restorative, and elevated guest experience. This role combines advanced technical skills with refined guest interaction, ensuring each treatment reflects Faena New York's luxury wellness standards. The Massage Therapist serves as a trusted wellness professional, guiding guests through treatments, aftercare, and recommendations with professionalism and care.
This position has an hourly compensation of $20 per hour.
DUTIES AND RESPONSIBILITIES
Perform all massage and body treatments in accordance with spa protocols and service standards
Conduct thorough guest consultations to assess preferences, physical conditions, and treatment goals
Customize pressure, technique, and flow to meet individual guest needs
Deliver calm, intuitive, and results-driven massage experiences
Educate guests on treatment benefits, aftercare, and wellness recommendations
Support VIP guests and bespoke wellness experiences as requested
Maintain consistency in treatment timing, quality, and presentation
Uphold the highest standards of hygiene, sanitation, and guest safety
Follow all protocols related to treatment techniques, products, and equipment
Maintain professional demeanor, discretion, and guest confidentiality at all times
Prepare, stock, and reset treatment rooms before and after each service
Monitor product and linen usage and communicate needs to spa leadership
Maintain cleanliness and organization of treatment rooms and back-of-house areas
Assist with service recovery by addressing guest feedback professionally and promptly
Work collaboratively with spa leadership and fellow therapists to ensure smooth daily operation
Participate in ongoing training, education, and service standard updates
Represent the spa with poise, professionalism, and brand alignment
Support a culture of respect, teamwork, and wellness excellence
Valid New York State Massage Therapy License (required)
2-5 years of professional massage therapy experience, preferably in a luxury spa or hotel environment
Proficiency in multiple modalities (e.g., Swedish, Deep Tissue, Sports, Prenatal, Myofascial)
Strong knowledge of anatomy, body mechanics, and therapeutic techniques
Commitment to guest-centered, results-driven service
Accorhotel · New York, NY