Investigate and resolve complex technical issues escalated from customer success teams.
Analyze platform logs and, when necessary, review associated code to diagnose problems.
Troubleshoot advanced technical challenges to ensure timely and effective solutions.
Document issues and resolutions, contributing to the knowledge base for continuous improvement.
Work directly with Engineering to identify, report, and resolve product bugs and enhancements.
Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.
What You Bring
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level.
Proficiency in Python and experience with AWS-based applications.
Strong problem-solving skills; able to work independently and collaboratively.
Experience with ticketing systems, especially Jira
Excellent communication and interpersonal abilities.
Familiarity with APIs and integration with other platforms.
Experience with Elasticsearch or similar log management tools.
Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues.
Preferred Experience in the financial technology or investment management industry.
#LI-Blueflame
$100,600.00 - $169,800.00
Benefits
This position is based in our New York City office and follows a hybrid work model. Employees in this location work on-site (3) three days per week .Health insuranceDental insuranceVision insurancePerformance bonus
Additional Information
Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing
and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.
Apply for one position or as many as you like. Talent doesn't always just go in one direction or fit in a single box. We're happy to see whatever your superpower is and find the best place for it to flourish.
Get started now, we look forward to meeting you. .
Job Description:
Datasite · - NY - New York City - Blueflame Ai