Telecommunication Engineer

Responsibilities

• Telecommunication Channels Ownership & Operations
• Routing Logic, Integrations & System Support
• Internal Support, Testing & Incident Management
• Acquisitions Integration & Continuous Improvement
• Qualifications and Preferred Background
• Core qualifications
• Strong communication skills and fluency in English.
• Higher degree education.
• Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations.
• Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels.
• Ability to work with APIs, logs, JSON, webhooks, and provider documentation.
• Strong problem-solving skills - ability to approach challenges logically and propose practical solutions.
• Preferred background
• Experience with Twilio, Vonage, Voximplant, or similar providers.
• UK number porting experience.
• WABA operational knowledge.
• Email deliverability / blacklist management expertise.
• SQL and spreadsheet analysis skills.
• Contact centre or high-volume communications environment experience.
• Ways of working
• Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
• Customer-centric mindset: focus on delivering value to end-users or clients.
• Highly proactive and self-sufficient.
• Comfortable managing vendors and contractors.
• Critical thinker who automates repetitive processes.
• Comfortable using AI tools to accelerate work.
• Compensation and benefits
• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team
• Competitive salary with the potential for equity options based on performance, recognisin

Benefits

Additional Information

About Dwelly Dwelly - a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We're a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We're looking for a Telecommunication Engineer to join our growing team and take ownership of the communication infrastructure powering customer and internal interactions across the business. This role will focus on telephony, messaging, email, and WhatsApp channels, ensuring reliable operations while supporting integrations, acquisitions, and continuous optimisation. You will work closely with product, engineering, QA, operations, and external telecom providers, with direct impact on customer experience, team productivity, and business scalability.

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