This position reports to the Manager, Tier 1 Support. Shifts begin at 8:00 am, 9:00 am, and 10:00 am.
Field inbound customer communications to provide prompt responses to user questions
Independently manage workload to ensure timely follow-up on all cases
Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate bugs and requested product modifications
Achieve key performance metrics related to quality, productivity, responsiveness, and customer experience
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
Prior experience in Customer Support, or equivalent, with a track record of increasing customer satisfaction, adoption, and retention
Impeccable written and verbal communication skills
Strong interpersonal skills
Punctual and adept at time management
Technically fluent, detail-oriented, and analytical
Ability to communicate technical information to a non-technical audience
Fast learner with drive for mastery
Thrive in a fast-paced environment with frequent change
Strong team player, but still a self-starter
Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.
WHY QUALIA
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice .
#LI-Hybrid
Benefits
Health insurance401(k)Flexible scheduleParental leave
Additional Information
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
Qualia · Austin, TX