In this role, you will take ownership of the daily operations of our chatbot, ensuring its continuity, monitoring performance, and analyzing customer journeys to optimize the digital experience.
Develop and support stakeholder collaboration, managing and updating digital content in accordance with our conversational design guidelines.
Create comprehensive reviews of customer feedback and analyze digital journeys to proactively identify technical errors or areas for improvement.
Consult and collaborate closely with digital sales, marketing, and customer care teams to translate user insights into clear optimization steps.
Monitor the daily performance, logic flows, and technical operational stability of the chatbot interface to secure a seamless customer experience.
What will help you thrive in this role:
You are an organized, self-driven professional with a customer-centric mindset, strong commercial awareness, and a genuine interest in digital channels and IT development.
Proven experience or strong familiarity with e-commerce environments, digital content creation, customer journey monitoring, or online support channels.
Strong knowledge of modern content management and customer feedback tools, such as Contentful, Magnolia, and Medallia.
Ability to look at digital services from an end-to-end perspective, manage your own daily tasks independently, and prioritize high-impact issues.
Fluency in Finnish and English, with outstanding grammatical skills to produce high-quality, engaging conversational content.
Join us to shape smarter living for people, businesses, and the planet
At Telia, we're a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
Benefits
We offer a hybrid, supportive, and flexible working environment where you can balance your professional and personal life. When you join our team in Finland, you will receive:A comprehensive benefits package tailored to the local market, including modern work tools and flexible remote work options (including workation opportunities abroad).Excellent opportunities for internal value-driven training, professional development, and practical experience within online sales and content production.A supportive company culture that highly values strong leadership, collaboration, and safe learning environments.A performance-related bonus scheme based on your achievements and Telia's overall results.Ready to make better happen?We look forward to receiving your application by June 26, 2026 . Please note that we evaluate applications continuously and might close the position earlier if we find the right candidate, so don't wait too long to apply!If you're selected for the next stage, you'll be contacted by our Talent Acquisition Partner , Igor Leiste. Necessary security and background clearance checks will be part of the recruitment process.Want to know more about this role? Please reach out to Jerry Villa , Head of Online Sales , at +358 40 833 7747 .Join us and let's make better happen - together!Remote work optionsFlexible schedulePerformance bonusParental leave
Additional Information
We're looking for a Chatbot Specialist to join us at Telia.
I'm Jerry Villa , Head of Online Sales , and I'm searching for someone ready to grow with us. We're a supportive, forward-thinking team focused on developing e-commerce sales, maximizing conversions, and turning digital customer insights into smart business growth. Please note that this position is a temporary parental leave replacement.
Teliacompany · Helsinki, Finland