Fraud Engineering Operations Director

About the role

We're looking for an Operations Director to lead operational execution for Fraud Intelligence Product Line organization - the team responsible for protecting customers, platforms, and transactions at scale. This role sits at the center of the organization, bringing together Product, Engineering, and cross-functional partners (including GTM, Sales, and Support) to drive business performance and operational excellence across the Fraud domain. The Fraud Intelligence organization designs and operates systems that detect, prevent, and respond to fraud across millions of transactions. With an annual operating budget comprising of multi-million portfolio, it plays a critical role in ensuring the company operates safely, securely, and at scale. This role reports to the VP, Product & Engineering Operations and serves as a key operational partner to the Managing Director, Fraud Intelligence . Acting as a Chief of Staff-type leader , you will drive execution, establish operating rhythms, and build the frameworks that enable Product and Engineering teams to deliver effectively. You will own and orchestrate the organization's operating model - including planning cycles, business reviews, performance metrics, and cross-functional alignment - ensuring leadership has the visibility and structure needed to make informed decisions and achieve business goals. This role requires a leader who can move seamlessly between strategy, execution, and organizational design , and who is comfortable operating in a fast-paced, high-impact environment. If you thrive in complex environments, enjoy building structure where none exists, and want to help scale a mission-critical technology organization, we'd like to meet you. WHAT YOU WILL LEAD Operational Execution & Business Rhythm Run the day-to-day operations of the Fraud Intelligence Product Line , ensuring consistent execution against plans and commitments Own and facilitate the monthly Fraud Business Review , coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews , ensuring agendas, decisions, and follow-ups are tracked and executed Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners Financial & Resource Operations Manage operational oversight of a multi-million Product and Engineering portfolio , ensuring spend aligns with plans and business priorities Partner with Finance to track budget vs. actuals, forecasts, and variances , driving visibility and accountability Lead headcount tracking, hiring progress, and workforce allocation across teams Ensure vendor and infrastructure spend is monitored and aligned with delivery needs Product & Engineering Execution Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery Identify and remove blockers to execution, escalating issues and driving resolution across teams Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track Support strong working relationships across product and technical leadership to ensure consistent execution Performance Management & Reporting Own tracking and reporting of key metrics across: Product delivery and roadmap execution Engineering throughput and productivity Financial performance and spend Build and maintain dashboards and reporting that provide real-time visibility into performance Ensure leadership has clear, actionable insights to support decision-making