Bilingualism (English/French) is an asset (requirement for province of Quebec)
Experience in customer service setting
Assets:
Post-secondary education certificate, diploma, or degree (preferred)
Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support
(asset)
Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Exceptional customer service skills and phone etiquette
Detail and results oriented, with strong analytical and organizational skills
Excellent time management and sense of urgency
Ability to collaborate effectively and work autonomously in a remote home office environment
Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
Ability to manage multiple priorities and adapt to change and ambiguity
Proficiency with Microsoft Office and confidence using technology
Commitment to continuous improvement and adherence to program standards
What Cencora offers
Full time
.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range*
$48,500 - 74,690 CAD
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Benefits
Health insuranceDental insuranceVision insuranceRemote work optionsParental leave
Additional Information
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:
Serves as the consistent and expert primary contact for patients, guiding and supporting them through
reimbursement, copay management, and pharmacy coordination across all phases of their medication
journey.
Communicates directly with patients to gather information, educating on program services (including
injection training, pharmacy options, and coverage support), and empowering patients to navigate their
therapy.
Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies,
insurance companies, and other partners to resolve obstacles and ensure timely access to medication.
Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding
and ongoing patient support.
Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and
biologic coordinators as required by territory.
Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for
each patient.
Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Myhrabc · Remote