IS&T Retail Field Leader - Retail & Marcom Engineering

About the role

We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in store presence. We provide support, education, and long term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams. At our core, we engage and provide leadership to stores through in person and virtual efforts. We are responsible for the technological health of all Retail Stores. We support store teams, expansion efforts, store escalations, and mentors. We are the IS&T Retail Field Team. This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times.