Operations Manager (interim), Full-time Contract, Countryside

Responsibilities

• Financial Acumen - Lead and execute financial tasks such as processing
• payments, coding time and expenses, managing resident accounts and
• collections, and maintaining accurate records for banking, petty cash, and
• provincial funding.
• Analytical Thinking - Review and interpret payroll, scheduling, budget,
• financial and HR data to ensure accuracy, identify trends, flag discrepancies,
• and provide insights that support strategic and cost-effective decisions, while
• recommending and implementing corrective actions as needed.
• Customer Service - Support residents, families and employees by acting as
• primary contact for financial or HR inquiries, resolving issues with empathy
• and professionalism.
• Lead - Supervise and coach the administrative team, fostering a high-
• performing, service-oriented, and collaborative office environment. Manage
• new employee onboarding activities.
• Collaborate - Partner with the Executive Director, home leadership, union
• partners, regional teams and head office resources to support daily home
• operations and contribute to a collaborative, solution-focused environment.
• Maintain - Oversee employee files, HR documentation, learning completion,
• business processes, and office workflows, ensuring accuracy, confidentiality,
• and compliance with provincial legislation, company policies, collective
• bargaining agreements and regulatory standards.
• Continuous Improvement - Enhance efficiency and performance by
• streamlining back-office processes, applying data insights, and supporting
• ongoing home initiatives, projects and local implementation of corporate
• projects.
• Values Alignment - Promote Extendicare's Mission, Vision, and Values by
• demonstrating integrity, respect, and a commitment to residents' rights.
• Flexibility - Assume additional responsibilities or tasks that are unique to a
• specific home or are temporary in nature.
• Required Education, Credentials and Experience:
• Post-secondary education in Business Administration, Accounting, or Human
• Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
• advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday
• and PointClickCare preferred.
• 3-5 years of experience in business or office operations preferred; experience
• in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people leadership experience preferred.
• Demonstrated expertise in HR, payroll, benefits administration, scheduling,
• accounts receivable/payable, and a strong working knowledge of practices
• within a unionized environment, including the interpretation and application
• of collective agreements.
• Proven ability to apply organizational skills, analytical thinking, and attention
• to detail while maintaining superior customer service in a fast-paced, multi-
• functional environment.
• Demonstrated ability to manage multiple priorities under tight deadlines.
• Must provide a complete and current (within six months) Vulnerable Sector
• Check (including a Criminal Background Check) or be willing to obtain one.
• Core Competencies (included for posting only):
• Computer Skills and System Proficiency
• Multi-tasking and

Benefits

Additional Information

Job Description Operations Manager Mission: As the Operations Manager, you will contribute to Extendicare's purpose of Helping People Live Better by leading all business and administrative functions in a long- term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the home's daily operations. This role is accountable for the home's financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a focus on compliance with company and regulatory requirements. Through your leadership and problem-solving skills, you will drive efficiencies and foster a welcoming environment for residents, families, and employees. Key Outcomes: - Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi-weekly payroll, scheduling, and benefits. Serve as the in-home subject matter expert for these functions. - Oversee resident billing accounts and collection processes to ensure timely payments and accurate record-keeping. - Support the home's financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy. - Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized environment. - Lead and develop a high-performing administrative team that demonstrates Extendicare's values and delivers exceptional service to our residents, families and employees.

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