Ensures an environment for cross-claims communication by driving the importance of alignment through the Claim Directors to the Team/Associate level. Resolves claim handling issues that involve multiple specialties.
Develops and implements claim initiatives and coordinates cross-functional linkage at geographic levels. Responsible for driving Field Claims and Technical excellence for specialty across geographies. Develops strategy and implements performance improvement initiatives.
Provides claims related services and support across the Commercial, E&S and Specialty business units for Property: Fast Track, Nat Cat, Core, Large Loss, General Adjusting and Forensic Accounting.
Reviews, advises and provides settlement guidance on extra contractual exposures for the Property Claim E&S/Specialty verticals.
Accountable to hire, develop and recognize talent to maintain a high-performance culture and team, fostering collaboration, innovation, and continuous improvement.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to VP, Commercial, E&S and Specialty. Leads a team of 2-3 of Directors and total staff of 90+ claims professionals.
Typical Skills and Experiences:
Education: Undergraduate degree (BS/BA) required. MBA or other post graduate degree is strongly preferred. Leadership/management classes and/or insurance technical classes preferred.
Experience: Ten or more years' experience in claims operation, including at least five years in leadership capacity preferred. Property Claims of Commercial and Excess, Surplus and Specialty experience preferred.
Benefits
Vision insuranceRemote work options
Additional Information
If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Please Note: This position is open to working remotely in the United States.
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Job Description Summary
Are you seeking an incredible opportunity to drive the Property Claim strategy of a Fortune 100 company? Are you an expert in Commercial, Excess and Surplus/Specialty Lines insurance? If you thrive in an environment where you can collaborate with leaders across business lines to achieve financial goals, set strategic vision and build industry expertise, then we want to hear from you!
As a Property Claims AVP, you will be responsible for implementing and managing claims operations for a large Property Claims segment across Specialized or Core claims. We will count on you to develop and implement claims field policies, programs, standards (from claims creation to settlement), claims adjusting processes and programs, and vendor relations for your business segment. Success will be determined on your ability to achieve objectives related to good faith claims handling practices, customer satisfaction, quality, productivity, while setting adequate reserves and providing technical training.
Job Description
Nationwide · AZ