Maintains beverage staffing levels so as to provide for optimal performance
Establishes and ensures adherence to all departmental guidelines, policies, and procedures
Responsible for smooth, efficient, cost effective operation of outlet, to include: labor management, supervision of all aspects of service, inventory control and product selection
Personally supervises all activities for production/delivery of quality product/service
Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
Review and submits for approval all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
Establishes appropriate par levels for all inventories so as to support forecasted activities without experiencing shortages or excessive inventory situations.
Ensures security, control and proper use of operating supplies and equipment for all beverage outlets
Attends all required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
Communicates daily with outlet managers to obtain/provide current information regarding daily activities/functions and upcoming events
Trains personnel as needed in order to ensure superior levels of performance
Follows New Hire Training and ongoing Star Service Competency programs in accordance with hotel policy
Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
Maintenance of beverage menu
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Requirements
Friendly and approachable demeanor with the ability to engage with guests and provide a positive experience.
Ensures that drinks are prepared according to specifications and served promptly.
Ability to handle multiple drink orders efficiently, especially during peak hours.
Strong focus on providing outstanding service to guests and enhancing their experience.
Ability to collaborate with other team members to provide seamless service.
Veterans and military spouses are encouraged to apply.
High school diploma or GED equivalent
Thorough knowledge of all matters related to the proper administration of "up-scale" beverage service op
Benefits
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreHealth insuranceVision insurance401(k)Paid time off
Additional Information
Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · New Orleans - Loews New Orleans Hotel, LA