Consistently achieve and/or exceed the monthly sales target, as directed by management.
Ensure that each client receives outstanding and exceptional customer service by
providing a friendly environment which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and all
other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).
Adapt approach according to the client needs and motivations.
Negotiate and handle objections with ease.
Assist and support after sales clients in accordance with Maison values. Act as a
referent and provide recommendations that will provide an exceptional client
experience.
Remain current on industry news and competitor.
Client Relationship Management:
Cultivate new and existing client relationships through exceptional service and
other Maison-specific CRM initiatives, partnering with Management to develop a
plan for their clients and prospects.
Consistently and accurately capture client data for follow-up and relationship
building, effectively utilizing the tools that are available.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to develop a plan to support, and participate to, in-store
and offsite events and networking.
Daily Boutique Operations:
Understand and comply with all security and operational policies and procedures
for the Group, Maison and boutique.
Assist with daily set-up and breakdown of the boutique, and communicate on any
maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts to prepare and
ensure a successful audit.
Assist with special projects, as needed (i.e. price changes, supporting back office
responsibilities, etc.)
Requirements
Education:
College degree preferred.
Required Experience:
2 to 5 years of previous experience in luxury retail, service or hospitality
Environment.
General knowledge of timepiece movements.
Technical Skills:
Ability to work in a fast-paced retail store environment.
Computer and internet Savvy.
MS Office experience required, SAP knowledge preferred.
Personal Skills/Abilities:
Additional language skills are a plus.
Excellent interpersonal and communication skills are required.
Strong understanding of Customer Service needs and Customer (internal and
external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously
and with precision.
Being a genuine Maison Ambassador.
Uphold Cartier image by maintaining professional demeanor at all times and be an
Ambassador for the Brand.
Self-Starter with Team-Player approach.
Must be available to work retail hours including weekends and to travel for
trainings, client events, conferences.
We Offer - United States
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock options
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Role Overview
As an Ambassador of the Maison, he/she achieves and exceeds sales targets as
directed by management and proactively develops his/her client portfolio. He/she
ensures a unique client experience throughout all touch points. He/she is also an
active participant in the daily operations of the boutique.
Richemont (cartier/van Cleef) · San Diego