VP, Claims

About the role

Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes - while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire. Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states. Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family. We're always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence. The VP, Claims will own the strategy and execution of our claims function across our 22 operating companies. This covers the medical professional liability exposures of physicians, advanced practice providers, nurses, therapists, pharmacists, and anesthesia professionals practicing in every state and virtually every clinical specialty, as well as the ancillary general liability, automobile, and cyber claims arising across the enterprise. Strategic Leadership Partner closely with the Chief Risk Officer to set and execute the enterprise claims strategy across Medical Professional Liability (MPL), general liability, workers compensation, automobile, and cyber lines, aligning claims philosophy with business, clinical, and reputational priorities across the operating companies. Serve as Jackson Healthcare's senior internal expert on healthcare professional liability, providing direct counsel to executive leadership and operating-company presidents on significant exposures, jurisdictional dynamics, and emerging risks across our national workforce. Advance our claims function from incident administration toward integrated risk intelligence - leveraging the Risk Team's investment in Origami (RMIS) and analytics to identify patterns, inform actuarial and insurance-purchasing decisions, and close the feedback loop with operating companies and recruiting teams. Bring a forward-leaning posture toward technology, data, and emerging AI - comfortable consuming and challenging analytic output, championing tools that improve claim outcomes, and partnering with the Risk Team's data and Origami specialists to translate insight into action. (You will not be expected to build the dashboards - but you should be eager to use them and engaged in the design and insights delivery.) Building the Future-State Operation Design and lead the end-to-end claims lifecycle: intake, FNOL, investigation, reserving, litigation strategy, settlement, and closure - with governance, decision rights, and escalation pathways that scale across decentralized operating companies. Champion the continued maturation of Origami as the authoritative system of record -partnering with the Risk Team's analytics resources to advance severity scoring, workflow automation, integrated data feeds, and the evaluation of emerging AI applications for triage, document review, summarization, and predictive insight. Develop and codify SOPs, role-delineation frameworks, and reporting cadences that bring discipline and clarity to a function operating across more than 20 companies. Lead defense counsel selection, litigation strategy, and legal-spend management across multi-jurisdictional matters spanning the country. Team and Partnerships Lead and develop our two in-house claims professionals - both deeply experienced, committed, and integral to Jackson Healthcare - into a high-performing strategic team, and thoughtfully grow the function as the operation scales. Manage the transition and ongoing relationship with our external claims administrator, ensuring continuity, knowledge transfer, and a smooth, respectful evolution toward a mostly self-administered model. Build constructive working relationships with operating-company presidents, medical staff services and HR leaders, defense counsel, brokers, and our captive insurance partners. Performance and Accountability Establish and report on the metrics that matter - cycle time, severity, indemnity leakage, litigation outcomes, expense management, vendor performance - at the executive and Board levels. Own the financial performance of the claims program, including reserve adequacy, loss forecasting, and total cost of risk. Strengthen audit readiness, regulatory reporting (NPDB, MMSEA Section 111, state specific requirements), and compliance discipline across the program. Required Experience Signific