Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
Is aware of crm targets and actively engages in all actions to reach them
Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information
Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An omnichannel business partner
Has at heart to offer excellent customer service and improve individual business performance
Uses all omnichannel services available to grow omnichannel sales
Is aware of store and individual SALES and KPIS targets and actively engages in all actions to reach them
Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
Is aware of local trading environment and competitors 'activities
An operations excellence supporter
Ensures impeccable store environment, BOH and grooming at any time of the day
Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
Implements all guidelines related to store and back of house management and participates in inventories
Supports after sales clients and follows up to ensure impeccable after sales service
Complies with established Richemont policies and standards
Requirements
At least 5 years of experience in luxury retail
Previous experience in retail sales and operations
Excellent interpersonal, communication, and computer skills are required
Strong attention to detail with the ability to handle multiple tasks simultaneously
Ability to sit down and stand for extended periods of time
Able to work open availability including evenings, weekends and holidays
Ability to lift up to 20lb boxes regularly
Benefits
At Richemont, We Craft the Future!Expected Hourly Range: $28-$31Salary will be determined based on relevant skills and experience.#Richemont #WeCraftTheFutureHealth insuranceDental insuranceVision insurance401(k)Flexible schedule
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Senior Stylist
ALAÏA | New York City
Reports to: Boutique Director
Role Overview
An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.
