Coordinator, Student Experience

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
• Job Description:
• Enterprise Technology seeks a Student Experience Coordinator to manage daily operations, student staff development, and engagement programming for the Tempe Tech Hub, ASU's flagship student-facing technology engagement space.
• The Student Experience Coordinator will oversee day-to-day operations, supervise and develop student workers, coordinate programming, track engagement trends, support campus partnerships, and help align space, staffing, and resources with the strategic goals of Tech Hub.
• Position Salary Range: $51,500.00 - $55,000.00 annually; depends on experience
• Essential Duties:
• Plans, organizes, and coordinates daily operations of the Tempe Tech Hub, including staffing coverage, scheduling, space readiness, equipment availability, service delivery, and student-facing support activities.
• Identifies operational gaps, service issues, or workflow inefficiencies and recommends improvements to support reliability, consistency, and student engagement.
• Supports implementation of service standards, operating procedures, and performance expectations in alignment with Tech Hub goals.
• Hires, trains, schedules, supervises, and evaluates student workers assigned to the Tempe Tech Hub.
• Provides coaching, feedback, and development opportunities to help student workers build technical, operational, customer service, and leadership skills.
• Identifies student workers with growth potential and supports their development through increased responsibility, peer mentoring, project assignments, and skill-building opportunities.
• Develops, coordinates, and facilitates student engagement activities that encourage students to return to the Tempe Tech Hub throughout their academic experience.
• Plans and supports hackathons, workshops, and other programming related to creative technology, productivity tools, emerging technologies, AI tools, and student success.
• Tracks student engagement data, including visit patterns, participation trends, service needs, return visits, and program outcomes.
• Coordinates with campus partners to identify opportunities for shared programming, student outreach, workshops, events, and collaborative services.
• Moves partnership opportunities from initial conversation to active collaboration by coordinating logistics, clarifying goals, and supporting implementation.
• Communicates Tech Hub services, programming, and engagement opportunities to campus stakeholders in a clear and professional manner.
• Uses data, student feedback, staff input, and operational observations to improve the Tempe Tech Hub experience.
• Documents processes, outcomes, challenges, and recommendations in a clear and actionable manner.
• Maintains a student-centered, outcomes-focused approach to daily decisions and long-term improvements.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• Demonstrated experience managing operations in a student-facing or community-facing environment and can speak to what they were accountable for, not just what they contributed to
• Experience supervising or developing others, with evidence that those people grew under their watch
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Additional Information

Job Profile: Administrative Operations Specialist 2 Job Family: Administrative Operations Time Type: Full time Max Pay - Depends on experience: $55,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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