Technical Consultant, APAC

About the role

We're hiring our first Technical Consultant for Clio Operate in APAC, based out of our Sydney hub, to help establish and scale our Operate offering in the region. This is a rare opportunity to step into a foundational role where you'll shape how we implement, configure, and deliver our platform across enterprise customers in the market. What your team does: Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can build a CMS that works for each legal department's unique needs and enables them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

Responsibilities

• Support 2nd and 3rd line technical escalations, working closely with other Clio engineering teams to identify and resolve issues.
• Investigate and resolve complex technical issues across the full stack - from the UI to database queries.
• Build relationships with our customers and help them to succeed with Clio Operate.
• Develop custom UI elements and workflows using JavaScript, HTML, and CSS. Create server-side plugins in C# to expose APIs, integrate systems, or implement custom business logic.
• Contribute to our technical documentation and video tutorials, expanding our knowledge base for customers.
• Partner with the product team to promote client-specific innovations into the core platform.
• Help other (often non-technical members of the team) build their knowledge of the Operate platform.
• Utilise and contribute to AI tooling to improve your efficiency and that of your team.
• What you may have:
• Excellent problem-solving and communication skills.
• Demonstrate a keen interest in improving your craft by using AI.
• 4+ years of professional software development experience.
• Strong skills in C#, JavaScript, HTML5, CSS3, and SQL Server.
• A solid understanding of OOP principles, and clean coding.
• Comfort working directly with customers to gather requirements, explain technical concepts, and provide support.
• Experience delivering and supporting software in production environments.
• Familiarity with Azure, DevOps, or similar cloud-based delivery models.
• Serious bonus points if you have:
• Prior experience in a customer-facing technical role, such as implementation consulting or solution support.
• Strong SQL tuning skills - understanding execution plans, logical reads, and indexing strategies.
• Experience with distributed systems, event-driven architectures, or performance-critical applications.
• Open-source contributions, side projects, or a GitHub profile showcasing your work.
• What you will find here:
• Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
• Some highlights of our Total Rewards program include:
• Competitive, equitable salary (exclusive of superannuation) with top-tier health benefits
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• Exclusive of superannuation
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
• The expected salary range* for this role is $119,000 to $140,000 to $161,000 AUD. There are a separate set of salary bands for other regions based on local currency.

Benefits

Additional Information

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

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