OSC Specialist

Benefits

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Job Description Building trusted markets - powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us! Role Overview The OSC Specialist (Singapore) is a role served by experienced financial technologists with responsibilities that include providing customer support and production-level operational oversight of Cboe's Data Vantage market data and analytics platforms - with an initial focus on the Hanweck platform and an expectation to grow coverage across the full suite of Data Vantage products (e.g., LiveVol, Silexx, Indices, DataShop) over time. This role may also be called upon to provide supplementary support to the Cboe Titanium trading platform as needed. This position is part of Cboe's follow-the-sun support model for its US Global Trading Hours (GTH) markets, providing critical overnight and early-session coverage from Singapore that ensures continuous, high-availability operations across Cboe's data and trading infrastructure. The Singapore-based OSC Specialist is responsible for providing first-level world-class support in conjunction with solving problems, monitoring systems, and ensuring platforms maintain a healthy state - troubleshooting when they do not. Individuals in this role will act as a liaison between different stakeholders including global and regional banks, buy-side firms, corporates, prime brokers, and vendors, along with internal business and technology teams. An OSC Specialist must be able to work independently with little to no direct supervision in performing their duties and will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the Singapore team and the greater organization. Based on follow-the-sun coverage needs, work schedules may need to adjust throughout the year during daylight savings time to provide for overlapping support schedules with other regions, and shift starting times may be as early as 5-6AM SGT. Major Job Duties Technical Support - Hanweck & Data Vantage Platforms: Serve as the primary point of support for the Hanweck platform during the Singapore coverage window, with a growth path toward support of the full Data Vantage product suite. Provide first-level, world-class support - answering questions and resolving customer issues related to APIs, data delivery, and platform features/functions to the "Deliver Plus One" standard. Provide timely and professional outbound communications (internal and external) servicing OSC support queues and providing customer phone support. System Monitoring & Platform Health: Perform daily system startup and health checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems - ensuring platforms are operating as expected and taking direct action to resolve known issues. Monitor database health tools and batch processing pipelines. Provide customers, regulators, and the business with live updates related to system and data issues during the GTH coverage window. Trading & Product Support: Support Data Vantage business teams with data and platform behavior requests. Assist third-party clients with setup, configuration, and troubleshooting. Support administrative system configuration changes (end-user entitlements, routing rules, port and session creation). Provide supplementary operational support for the Cboe Titanium trading platform when called upon, as well as other Cboe-related products and trading support applications. Platform Change & Testing: Liaise with business associates, customers, and software engineers to define and design new features and functions. Test changes to systems and platform functionality prior to deployment and work with the software engineering team to resolve systemic issues. Participate in internal and industry-wide weekend testing as needed. Conduct API certification testing and logical port creation and modification of default settings. Subject Matter Expertise: Develop and maintain subject matter expertise in one or more areas critical to Data Vantage production oper