Patrol & Customer Service Engineer

About the role

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What's Possible PRINCIPAL ACCOUNTABILITIES主要职责 1. Responsible for product supplying of site facilities consisting of gas generation units, distribution and loading systems. Ensure safety, meet quality specifications, optimized efficiency and reliability. Understand all relevant operating procedures. Be trained and competent in plant processes. 负责对现场制气设备单元的产品供应、输送和充装系统进行操作运行管理。确保安全，产品符合品质指标要求，优化运行效率和可靠性。掌握所有相关的操作程序。通过培训考核并能够胜任工厂生产单元的运行操作要求。 2. Abide to all AP policies and regulations especially in EH&S and HR. Responsible for safety, perform and participate in all site safety programs and activities. Clearly understand and aware of potential hazards and relevant emergency procedures. Fully follow customer's onsite working requirement. 遵守所有AP的政策和规章制度，尤其是在环境健康安全政策和HR政策方面。对安全负责，执行并参与现场所有的安全程序和活动。清楚的理解、辨识潜在的风险和掌握相应的应急响应程序。完全遵守onsite 客户现场的工作要求。 3. Prepare and maintain the system of quality operations related records. Ensure the accuracy，timeliness and effectiveness of the data. 完成并维护质量相关操作的记录体系。确保数据的准确性、及时性和有效性。 4. Keep good management on quality operations/maintenance related records and conduct all the onsite patrol records & service complain & communication record with hardcopy as T&CS supervisor requirement. To Prepare the documents / records for the operation on ISO9001, ISO14001 & ISO45001 system certification for onsite scope. 按照技术和客户服务经理的要求，对所有和品质操作、维修相关的书面记录和客户现场巡检记录、客户投诉记录、客户沟通记录进行管理，并确保其完整性。完成日常操作中的关于ISO9001, ISO14001和ISO45001系统需要的文件和记录的数据收集，及时的维护数据库中数据准确性。 5. Perform inspections, calibrations and other assigned preventive maintenance tasks of plant in a safe and effective manner. 通过安全和有效的方法，执行工厂的检查、校验和分配的预防性维护任务。 6. Perform gas and liquid filling / loading activities in a safe manner. Manage outsource liquid delivery status by keep focusing on the inventory and delivery schedule. 通过安全的方式执行气体和液体的充装以及卸货操作任务。通过持续关注库存和送货周期来管理外来液体送货状态。 7. Work on 5 days per week and be contactable if case of emergencies with timely responding. 每周5天的工作方式并确保在业余时间工厂有紧急情况发生时可以联系到，并做出及时的响应。 8. Be responsible for routine communication with customer, which like arrange for billing with customer, communicate with customer on the work process (SOP/DRI), provide required information to customer; Communicate with customer on special cases, which like gases qualification, turn on; follow up on corrective action for customer audit findings. 负责一些日常的客户沟通，例如安排与客户的结算，跟客户沟通作业流程（SOP/DRI）,提供客户需要的一些信息；负责同客户沟通一些特殊情况，例如气体品质认证，供应；跟踪客户审核项目的整改状态。 9. Work closely and communicate effectively with internal operation, maintenance, Customer SPOC, commercial and supporting functions to response to customer requirement. 能够和操作、维修、客户SPOC、商务及支持团队密切合作紧密沟通，来响应客户需求。 10. Identify issues early and take active actions, including escalation to supervisor / engineers / support resources for prompt resolutions. 能够及早的辨识发现问题并采取积极的行动，包括汇报给主管、工程师、支持团队来获得立即有效的解决方案。 11. Attend all required training and obtain required certifications and qualifications of internal or external. 参加所有的培训并获得要求的资格证书和能力认证。 12. Can take all of Operator Level 1 required skills. 能够掌握工厂Level1级操作员所需的技能。 13. Be in charge of provide training to level 2/3/4 operators 负责提供培训给Level 2、3、4级操作员。 14. Know clearly site potential hazards and emergency procedures. 清楚掌握现场潜在危害和应急程序。 15. Gain SWP issuing qualification and strictly implement SWP standards at customer site. 获得安全工作许可证签发权限，在客户严格执行安全工作许可证制度。 16. Perform and complete any other tasks assigned by production manager timely and safely. 安全并且迅速的完成任何其他由生产经理分配的任务。 JOB REQUIREMENTS 工作需要 1. Job Incumbent is expected to have College or above with a major in Chemical Engineering, Mechanical Engineering, Electrics, Control or related disciplines background. At least 2 years' experience in Chemical Industrial Company. 具备大专或大专以上的化工工程类、机械工程类、电气工程类、仪控工程类或者相关学科背景，至少2年相关化工行业工作经验。 2. Good knowledge in safety. Honest, hardworking, willing to make efforts for self-actualization. Being suited to work in shifts. Good team player and proactive, energetic, aggressive to learn.良好的安全知识，诚实、工作努力、乐于通过自学提升自身能力。能够适应倒班工作。良好的团队合作者，积极的主动的学习。 3. Positive working attitude, and strong hands on experience with equipment operation. 工作积极, 且具体较强动手实操能力。 4. Adapt to outdoor work 适应室外工作 5. Basic office software with word/excel/PPT. 熟悉基本办公软件 6. Honest, able to work independently, be respectful. 为人诚实,能独立工作,尊重他人 7. Upholds the highest ethical standards, avoiding conflicts of interest. 坚守最高的道德标准，避免利益冲突。 8. Consistently prioritizes safety in words and actions to protect self, others, and the environment. 始终将安全放在言语和行动上，以保护自己、他人和环境 9. Drives toward the go