Senior EBA Technical Analyst - ServiceNow

About the role

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great

Requirements

• Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.
• 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
• Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred
• Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
• Participate in platform upgrades and release activities
• Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations.
• Certifications such as ServiceNow CSA or CAD
• Primary Location
• Remote
• Schedule
• Full time
• Shift
• Day (United States of America)
• Department
• IS Enterprise Business Systems
• Employee Status
• Regular
• FTE
• 1
• Weekly Hours
• 40
• *Expected Starting Pay Range
• *Annualized pay may vary based on FTE status
• $81,723.20 - $104,208.00

Benefits

Additional Information

The ServiceNow Engineer designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities-spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management. The Senior Technical Analyst - Service Now ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. automation where appropriate. Your Role & Responsibilities Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows /flow designer , incident, service portal/catalog, CMDB, ITAM/HAM , SPM, FSM, HCLS, CSM ). Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization. Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency. Design and implement integrations between ServiceNow and external systems using APIs and integration patterns. Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance. Participate in platform upgrades and release activities 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog) Experience working with platform operations practices (platform health, upgrades, operational reporting). Supporting CMDB and HAM Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) - within a year Competencies (Skills & Knowledge You'll Bring) Technical / Platform Engineering Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns. Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM , SPM, FSM, HCLS, CSM Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations . Operational Excellence Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements. Release and upgrade: contributes to upgrades, regression testing, and deployment readiness. Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations. JOB QUALIFICATIONS Bachelor's degree in a related field 5+ years of work experience in a related job discipline

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