Apply appropriate settings in our system to activate resale events, making them visible on our retail sites.
Apply links for proper inventory display on multiple resale platforms
Verify event information for inventory listing
Monitor/apply data changes as needed to ensure event integrity and accuracy
Create/adjust artist and venue names as needed
Track multiple events and settings for reporting purposes
Troubleshoot and respond to customer needs
Identify system updates for continued process improvements
Maintain continuous inventory flow through the TMR systems
Provide support coverage through on-call and adjusting work hours
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
High School Diploma or equivalent
Strong organizational skills
Ability to manage multiple tasks and interpret complex data
Proven problem-solving skills with attention to detail and follow-up
Must possess excellent verbal and written communication skills
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Must have strong computer skills including MS Office and Outlook
Knowledge/Interest in live entertainment events is desired with a focus on sporting events
Flexible schedule, including evenings and weekends is necessary
YOU (BEHAVIOURAL SKILLS)
Must be comfortable working as a team with cross functional knowledge and support
Must be confident with decision making
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleEquity / stock options
Additional Information
Job Summary:
Job Description - Resale Management Specialist
Location: Remote - Chicago, Illinois residents only
Division: Ticketmaster NA
Line Manager: Manager - Ticketing Marketplace Operations
Position Type: Full time, Permanent
Schedule: M-F 8:30-5pm CST, with on call weekend rotation every six weeks (this can change due to team size)
THE TEAM
Resale Event Management team is in charge of the platform that makes resale happen! This platform holds a database of events and associated information. The event creation and settings in this platform allows inventory to flow to our points of sale and also our broker tools therefore it is very critical this work happens with utmost care.
THE JOB
A Resale Event Management Specialist provides skills in detailed set up of events with trouble shooting and alert monitoring for changes and updates on multiple online retail sites. This is an exceptional opportunity to gain applied experience in an eCommerce organization. This position is full time and will be work from home based with a Chicago location office space available. We require a flexible work schedule which includes evenings and weekends. On-call work is required within a rotating schedule.
Live Nation · Work From Home -, IL