Manager - PFS Customer Service and Cash Applications

Requirements

• Three+ years of experience in patient financial services or healthcare billing
• At least one year of leadership or supervisory experience
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Skills/Competencies
• Proficient in managing billing and collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time-management skills

Benefits

Additional Information

Facility: Work from Home - Hybrid - Ohio Department: HIM/ Revenue Integrity Schedule: Full time Hours: 40 Job Details: The Patient Financial Services Manager for customer service and cash applications is responsible for overseeing the operations and functions of the department's billing services, which can include patient statement processing, self-pay collections, customer service, payment posting, and credits/refunds. This role involves review of collections performance, managing billing and collections, ensuring compliance with third-party regulations, and improving key revenue-cycle performance indicators. Under the general direction of the Director Patient Financial Services, the manager is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of accounts receivable management. Management responsibility includes implementing and monitoring productivity standards, work queue volumes, problem resolution, understanding and monitoring KPIs, team action plans and adherence to Dayton Children's policies and procedures. This position will work directly with various interdepartmental teams for collaboration of optimized revenue cycle management. Department Specific Job Details: Education High school diploma required Associate degree preferred

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