Technical Writer III - Cloud Security

External

Crowdstrike · United Kingdom

Full-timeOn-siteToday

BitbucketCloud SecurityDockerDocumentationGitGitHub

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About the role

As a Technical Writer III, you'll write customer-focused product documentation that delivers the right content to the right user at the right time. You'll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

Responsibilities

Requirements

Solid understanding of cloud computing and/or cloud security, including cloud-native technologies, such as containerization, orchestration, and serverless computing.

Experience and/or understanding of DITA/XML and structured authoring.

Experience using a technical authoring tool, preferably OxygenXML Editor.

Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.

Demonstrated understanding of topic-based authoring and reusable information architecture.

Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.

Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.

Dedicated user-centric approach to focus on what the customer needs, not what the system does.

Experience exploring a customer's problem space and addressing their needs through documentation.

Exceptional audience analysis, written and verbal communication, and problem solving.

Strong grasp of user experience fundamentals.

Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.

Bonus Points

Experience writing deployment and integration documentation for technical audiences.

Experience working with or writing for Kubernetes and Docker.

Knowledge of and experience writing for the cybersecurity industry is strongly preferred.

Experience using a Component Content Management System (CCMS).

Passion for and track record of seizing opportunities for improvement at every turn.

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

Technical Writer III - Cloud Security

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