Principal Google Workspace Administrator (Bangkok based, relocation provided)

About the role

For our team in Bangkok we are looking for a Principal Google Workspace Administrator with deep, hands-on experience administering Google Workspace in a complex corporate environment. This role requires top-level technical knowledge, strong ownership, and the ability to lead administration, security, governance and support for Google Workspace services at scale.

Responsibilities

• Own and lead the administration of the Google Workspace environment, including Gmail, Google Drive, Calendar, Meet, Groups, Shared Drives and the Google Admin console.
• Act as the senior technical authority for Google Workspace, providing principal-level expertise across architecture, configuration, governance, security and operational support.
• Manage the full lifecycle of Google Workspace user and group administration, including provisioning, deprovisioning, organizational units, permissions, delegation and policy enforcement.
• Design, implement and maintain security controls across Google Workspace, including access management, data protection policies, sharing controls, retention settings and administrative best practices.
• Lead troubleshooting and resolution of complex Google Workspace issues affecting mail flow, account access, Google Drive permissions, calendar functionality, collaboration tools and service integrations.
• Provide expert support for Google Workspace migrations, service changes, platform improvements and business-driven configuration updates.
• Develop and maintain standards, procedures and governance for Google Workspace administration to ensure consistency, compliance and scalability.
• Partner with security, infrastructure and business teams to align Google Workspace services with company policies, compliance requirements and user needs.
• Monitor platform health, usage trends and administrative activities, and proactively identify opportunities to improve reliability, performance and user experience.
• Support escalated end-user and operational issues through ServiceNow or similar ticketing systems, ensuring strong ownership, clear communication and timely resolution.
• Provide guidance, mentorship and technical leadership to other IT team members on Google Workspace administration and support practices.
• Drive continuous improvement across the Google Workspace environment by identifying automation, optimization and standardization opportunities.
• Required Qualifications:
• Extensive experience administering a Google Workspace environment in a corporate setting, with clear hands-on ownership of platform configuration, policy management and end-user services.
• Principal-level knowledge of Google Workspace administration, with deep expertise across Gmail, Google Drive, Calendar, Meet, Groups, Shared Drives and the Google Admin console.
• Proven experience designing and managing Google Workspace governance, security controls, user lifecycle administration and collaboration policies at scale.
• Strong experience troubleshooting and resolving complex Google Workspace issues in enterprise environments.
• Experience working with ServiceNow or similar ticketing systems in a structured IT support or operations environment.
• Strong communication and stakeholder management skills, with the ability to work across technical and business teams.
• A high level of ownership, sound judgment and the ability to operate independently in a fast-pa

Benefits

Additional Information

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: Agoda is Asia's leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda's core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities. This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

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