4 - 7 years of experience in a customer-facing role (sales, customer success, account management, field services, etc) -
Demonstrated proficiencies with Microsoft Office Suite software with strong Excel/PowerPoint/Teams - Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities -
Ability to identify and resolve issues with a sense of urgency -
Willing to work non-standard business hours as required by customers - Team player - ability to work with colleagues -
Customer facing communication acumen
Preferred Qualifications: -
Tools: Smartsheets, Salesforce, ServiceNow, Remedy, Workday and SharePoint - Experience in SaaS, Digital Banking, ATM, ITM or Financial Services industry
Work Conditions -
Must work in office at least 3 days per week
Must be willing to work in the customer time zones which vary from the east coast to west coast time zones in North America.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits :
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR At
Benefits
Health insurancePerformance bonus
Additional Information
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Title: Customer Support Analyst (III)
Grade: 10
Location: Belgrade, Serbia (hybrid)
Responsibilities include:
Key Areas of Responsibility Provide customers support and ensure success with the NCR Atleos services and solutions. Requires ability to continually enhance enduring relationships with key customer executives and operational staff, while working to achieve a thorough understanding of their current and future business requirements. Promote customer confidence with NCR Atleos products and solutions. Drive continuous improvement, providing customer-specific analysis achieving customer satisfaction, service fidelity and customer profitability.
General Duties and Responsibilities:
- Position requires a thorough understanding of systems, operations and policies, and customer contract specifics that are used to resolve customer problems - -
- Documenting steps taken to reach resolution in order to develop process excellence and automation
- Prepared and attend vendor and customer meetings when required - Isolates problems and creates and executes resolution plans
- Maintain and update knowledge/skills through training and development opportunities
- Coordinates activities associated with product and service issue resolution
Drive and Own Resolution
- Conduct and own proactive regularly scheduled operational calls -
- Own items through satisfactory resolution for the customers -
- Drive processes while understanding cross-functional team goals - Possess working knowledge of product offering -
- Manage roadblocks to achieve customer goals.
Manage Cross-Functional Teams
- Facilitate and own regularly scheduled meetings with customer and internal teams; maintain issues list and current status through common tool -
- Maintain working relationships with all operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management, Worldwide Service Logistics organization, Billing Operations Center and Customer Advocates, 3rd party contractors, Managed Services Internal Teams, SW Support Groups and Customer Care Centers - -
- Manage customer operational needs in relationship allowing Account Executive to focus on Strategy, Sales and Retention
Ncratleos · Belgrade, Serbia