Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Owns enterprise‑level escalation and resolution frameworks for material operational risks, establishing decision protocols that align with governance, regulatory, and risk management expectations and ensure consistent application of root‑cause analysis and sustainable remediation.
Leverages deep investment knowledge to oversee end‑to‑end trade lifecycle processes, evaluate material operational risks, and shape risk‑aware execution and control outcomes across portfolios and strategies
Represents the function in audit, risk, vendor, and governance forums, and drives remediation and control enhancements to protect operational integrity and enterprise risk posture.
Sponsors enterprise and divisional initiatives that shape the future investment operating model and strengthen positioning across the platform. Oversee process improvement initiatives to ensure efficiency and risk management.
Participates in special projects and performs other duties as assigned.
Requirements
Minimum of eight years' experience in the Financial Services industry or related experience preferred. Supervisory experience required.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Deep fixed income investment expertise across multiple asset classes.
Strategic thinking and simplification capability ("seeing the forest through the trees").
Operational design & standardization skills in less consistent environments.
Strong stakeholder influence across diverse portfolio management styles.
Ability to navigate disjointed systems, workflows, and client expectations.
Background supporting fixed income desks with varying portfolio manager preferences.
Proven track record of building structure, consistency, and operating models where standardization is limited.
Ability to lead with greater direct influence on how the model evolves (less globally standardized).
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our ski
Benefits
Vision insurance
Additional Information
Lead the future of investment operations in a highly visible leadership role at the center of Vanguard's Fixed Income platform. As Head of Fixed Income Services, you'll oversee a complex and evolving operating environment-bringing clarity, consistency, and strategic direction across diverse asset classes, systems, and portfolio management approaches. This is a unique opportunity to partner directly with senior investment leaders, shape how the operating model evolves, and build a more integrated, resilient, and high-performing global service that powers investment outcomes at scale.
Vanguard · Malvern, PA