Bakerhughes · TX Houston 575 N. Dairy Ashford Rd, Energy Center Ii Ec2Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
IS Global Customer Care Leader Are you looking for your next step in a global organization? Do you enjoy leading teams, driving customer excellence, and improving operational performance in a dynamic environment? Partnering with the best As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world. Fueling your passion As a Global Customer Care Team Leader, You will demonstrate strong leadership, customer focus, and operational excellence. You will lead global customer care operations within a specific business unit (SBU), ensuring high service quality, compliance, and efficiency. You will collaborate cross‑functionally with Sales, Supply Chain, Service, and Commercial Operations teams to deliver a seamless customer experience. You will drive a culture focused on customer satisfaction, continuous improvement, and operational effectiveness. As a Global Customer Care Team Leader, you will be responsible for: Leadership & Strategy: Providing strategic leadership and oversight for the Customer Care team within the assigned SBU, ensuring alignment with organizational goals and priorities. Team Management: Leading, coaching, and developing a global team, ensuring appropriate staffing levels and fostering a high‑performance, customer‑focused culture. Performance Management: Owning and monitoring key performance indicators (KPIs), conducting regular performance reviews, and driving continuous improvement initiatives. Customer Escalation: Acting as the primary escalation point for complex customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction. Operational Excellence: Overseeing core customer care processes including quotations, order entry, and dispute resolution to ensure efficiency, accuracy, and compliance. Customer Experience: Driving a customer‑centric culture by leveraging customer feedback and CX metrics to identify improvement opportunities and implement corrective actions. Cross‑functional Collaboration: Partnering with Sales, Supply Chain, Service, and Commercial Operations teams to deliver accurate quotations and seamless order processing. Continuous Improvement: Identifying process improvement opportunities and implementing best practices to enhance service delivery and operational efficiency. Innovation & Problem Solving: Supporting the team in resolving complex operational challenges and contributing to innovative, compliant service solutions. Executive Communication: Participating in leadership forums and communicating team performance, key metrics, and strategic updates to senior leadership. Project Leadership: Leading and contributing to global projects impacting Customer Care, ensuring effective change management and successful implementation. To be successful in this role, you will: Have a Bachelor's degree from an accredited university or college (Business, Economics, or related discipline preferred). Have a minimum of 5 years of experience in customer care, customer support, or related operational roles.
How well this role fits your profile.
Worked at bakerhughes? Share your experience