Lead Product Manager - Client Digital Experience

Responsibilities

• Know Your Clients
• Build Internal Partnerships
• Make it Simple
• Build for Scale
• Deliver at Pace
• Measure Impact
• AI-Augmented
• Required
• At least 7 years in product management or a role with directly transferable skills consulting, business analysis, or technical program management, with demonstrated ownership in a complex, multi-stakeholder environment.
• High-growth or scale-up experience: you've operated in environments that demanded startup scrappiness and speed, and you've also felt what it means to build for scale. You know the difference between moving fast and moving recklessly and bring both instincts to the same role.
• High agency and ownership: when something is unclear, you define it; when something is blocked, you unblock it. You look for forgiveness rather than permission, and you hold yourself accountable for outcomes.
• Bias for action and an iterative mindset: you ship, learn, and adjust. You don't wait for the perfect plan, and you don't mistake motion for progress.
• Analytically sharp: you use data to make the case, even when it is imperfect
• No job is beneath you: you will run client interviews, pull your own data, write the spec, review the design, and chase the dependency, leveraging AI wherever it brings value.
• Demonstrably ahead of the curve on AI-augmented product practices: you

Benefits

Additional Information

This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped. Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings. You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer. If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you.

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