Providing leadership and supervision to the Implementation Coordinators team by making decisions, solving problems, developing unit procedures, developing records/files, conducting meetings, and representing department at internal and external meetings.
Supporting all type of Essentials Pro and Trading Partner implementations, managing escalations, and partnering with Sales, Support, Success and Product leadership to ensure best practices.
Acting as the escalation contact for service issues/risks, balancing the company and client service needs professionally, while supporting and championing his/her team.
Providing guidance and mentoring to associates
Creating and executing training plans for team to include initial and ongoing training for new associates
Contributing to Product Launch Management activities from an Implementation Coordinator perspective
Documenting and presenting constructive performance assessments and sets developmental goals.
Contributing to development of measurable individual and team objectives that are aligned with business and organizational goals.
Assuring the consistent use of the company's implementation service methodology in all implementation and support functions for the region.
Assuring disciplined management, customer communication, and expectation setting for customer implementations.
Identifying both client and internal risks and developing and implementing mitigation/resolution strategies.
Working collaboratively with other areas of the organization to build confidence, credibility and trust towards improvement measures and organizational goal obtainment.
Availity culture and benefits:
Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a grou
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Supervisor, Delivery Services is responsible for leading and developing the Implementation Coordinators team and overseeing all aspects of Essentials Pro and Trading Partner client implementations. The Supervisor, Delivery Services partners with Implementation Analysts leadership to ensure optimal Essential Pro client implementation experience. The Supervisor, Delivery Services, works with leadership and their team to identify continuous improvement initiatives. The Supervisor, Delivery Services develops and executes training programs designed to educate team members and monitors performance through quality and productivity auditing.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Education and Experience:
Must have a bachelor's or associate degree in a related field or equivalent education/experience in the Healthcare and/or Healthcare IT industry.
4+ years of relevant business experience including at least 1 year of supervisory or team lead experience.
Experience with implementation of healthcare software solutions.
Ability to solve problems holistically. You can see the big picture when analyzing situations.
Strong communication, interpersonal, and organizational skills.
Ability to travel up to 20%
What will set you apart:
You are an outside of the box thinker.
You are a self-starter. Proactive is your last name.
You have excellent project management and consultative skills.
You have managed escalation calls.
You have 3-5 years of experience in a Coordinator or Implementation role.
Availity · Remote