Service Planner - Bangalore Central

About the role

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. ● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP) ● Support digital transition and maintain the accuracy of consumption, TOS, and service data ● Coordinate with IT for new users or device-related issues ● Ensure error-free documentation and adherence to the ticket-based callout process ● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints ● Prioritise planning to reduce service backlog and ensure "On-Time" delivery ● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues ● Track technician-wise productivity, efficiency, and service delivery KPIs ● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS ● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends ● Assist AOM/OM/ABM/BM in monitoring field KPIs ● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments ● Raise unresolved issues to next-level management for resolution ● Ensure leave planning and service continuity without disruption Key Result Areas: ● On-time Service Planning ● Data Accuracy ● SCP Utilisation ● Schedule Adherence ● Reporting & Analysis ● Cross-Team Coordination Competencies (Skills essential to the role): ● Detail Orientation ● Planning & Organizing ● Analytical Thinking ● Customer Focus ● Negotiation Skills Educational Qualification / Other Requirement: ● Minimum graduate, with 1-3 years of relevant experience ● Basic computer skills required (advanced proficiency is a plus) ● Knowledge of MS-Office/G-Suite ● Willing to travel occasionally within the division Role Type / Key working relationships: ● Individual contributor role ● External- Customers and customer representatives ● Internal - Sales, Operations, Business support functions What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.