Avp Uki CRM

About the role

AVP UKI CRM Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The UKI Area Vice President for CRM Solution Sales will lead all CRM-related sales motions and functions across the region. Reporting directly to the EMEA GVP CRM, this role is pivotal in driving CRM solution sales across UKI. This leader will be responsible for driving CRM sales execution leveraging the global playbook and key weekly metrics. The role demands a leader who can inspire teams, navigate a matrixed organisation spanning COE, marketing, technical and partner functions, and deliver predictably exceptional results. What you get to do in this role: Lead and manage all CRM solution sales across UKI Develop and execute strategic sales plans to achieve regional revenue targets and growth objectives Collaborate with the EMEA GVP CRM and GVP UKI Sales to align sales strategies and initiatives Build and maintain strong relationships with clients, partners, and internal stakeholders across UKI Provide leadership and guidance to the UKI CRM sales and consulting teams, ensuring high performance and professional development Monitor market trends and competitor activity across UKI to identify opportunities and challenges Drive innovation and continuous improvement in CRM sales processes and methodologies Represent UKI in regional CRM sales forums and contribute to the overall CRM strategy Manage your teams around achieving key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development Be a trusted mentor and leader who sets a high-bar, leading from the front Establish and nurture relationships at the highest levels of organizations Manage accurate forecasting and communications on a daily basis Drive customer success practices across your area Qualifications To be successful in this role, we need someone who has: Extensive experience in CRM solution sales, with a proven track record of success across UKI market Senior sales leadership experience operating across multiple countries and cultures within UKI Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving Strong leadership and people management skills, with the ability to inspire and motivate diverse, geographically dispersed teams Excellent communication and interpersonal skills, with the ability to build relationships at all levels across a matrixed global organisation Strategic thinker with the ability to develop and execute effective regional sales plans Strong knowledge of UKI market dynamics and the competitive CRM landscape Results-oriented, with a consistent focus on achieving sales targets and driving growth Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor A strong track-record selling business applications in the, CRM, customer service, field service or supply chain domains A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees) Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing A track record of managing a growing team in different geographical locations across the Europe Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations Strong forecasting and reporting capabilities A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level Strong organization, communication, team work, presentation, problem solving and time management skills Experience inspiring the team to follow defined best practices The ability to navigate and collaborate through complex opportunities A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills The willingness and ability to travel 50% of the time Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow emplo