Assistant Vice President, Business and Data Analytics - Member Value (Executive Level)

About the role

We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

Responsibilities

• Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives.
• Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy.
• Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals.
• May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments.
• Provide strategic direction and thought leadership to the Data and Analytics Community across USAA.
• Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA.
• Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices.
• Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards.
• Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• What you have:
• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading matrixed teams using Agile methodologies.
• Experience building data and analytic teams and capabilities to support business decision making.
• Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership.
• Expert ability to consult and adv

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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