Insurance Follow-Up Representative

About the role

Works collaboratively with department leadership to review and manage open Accounts Receivable, accurately documenting follow-up activities resulting in the resolution of underpayments and denials. Conducts root cause analysis of denials and takes the action necessary to resolve the denial escalating accounts to management that need to be submitted to the provider representative for contracting action. Identifies denial and underpayment trends that require computer system modifications and recommends necessary to implement corrective action. Prepares reports for meetings with provider representative and senior leadership, as required. Job Duties Demonstrates knowledge of insurance carrier reimbursement requirements to evaluate underpayments that are related to insurance carrier clinical and payment policies. Demonstrates the ability to apply LVHN insurance contracts terms to claim payment reviews and the ability to determine if the source of an underpayment is related to a contract management discrepancy, an underpayment, or a line item denial. Conducts a root cause analysis of denials, taking the appropriate corrective action as required, escalating denial trends to management, and routing denials to the appropriate area for resolution. Calculates and submits adjustment and refund requests utilizing the appropriate adjustment code, refund reason, and clearly documents the account history. Identifies the patient out of pocket expense related to non-covered services, co-pays, deductible, and co-insurance allocating the patient responsibility to the patient within the timely filing limit. Demonstrates knowledge of and compliance with established organizational and departmental policies, procedures, objectives and goals. Works collaboratively with management to establish issue logs and account examples for meetings with the insurance carrier provider rep. Responds and reviews all emails and correspondence within 24-48 hours, manages mail received from patients and insurance carriers for appropriate distribution. Minimum Qualifications High School Diploma/GED 2 years of professional or facility billing and/or collections for all major third party payers or work experience in healthcare related field. Excellent follow-up and verification skills. Excellent verbal and written communication skills. Knowledge of insurance contracts, and regulations. Proficient with Microsoft Excel, Word, and PowerPoint applications. Strong analytical, mathematical and organizational skills. Successful Completion of DOE and Revenue Cycle Education Training within 3 months of hire. Preferred Qualifications Associate's Degree in Health Care Science, Business or related field. CPAT - Certified Patient Accounting Technician - State of Pennsylvania Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be de