Institutional Client Billing - Morgan Stanley Investment Management - Vice President

About the role

The Vice President, Institutional Client Billing, reports to the Executive Director, Global Head of Institutional Client Billing. The role is responsible for accurate and timely institutional client billing and accounts receivable (A/R) outcomes, while strengthening controls, reporting, data quality, and operational efficiency. This role blends operations leadership with transformation leadership. You will ensure disciplined current-state execution while leading change across people, process, data, systems, vendors, and governance routines. This position supports the continued evolution of the global billing operating model, including process transition and knowledge transfer from the Baltimore office to Boston. You will also be a partner on billing platform enhancements, data and process automation, and team development. The role requires close collaboration with relationship management, portfolio management teams, and contract specialists to support timely and accurate onboarding while collaborating with finance, legal, risk, compliance, and senior management. Team Scope The Institutional Client Billing team supports end-to-end fee and billing execution, including fee attribute confirmation, management fee calculations, invoice generation and distribution, vendor oversight, exception management, reconciliations, controls, reporting, and documentation/training. The team partners closely with relationship management, onboarding, contract specialists, legal, risk, compliance, and finance. Success Measures: Success in this role will be measured by consistent billing and A/R execution; fewer billing exceptions; improved aging and cash outcomes; documented procedures and quality assurance (QA) routines; clear key performance indicator (KPI) visibility; timely issue resolution and escalation; successful process transition; scalable automation; improved data integrity; and a stable global operating model with defined ownership. Specific Responsibilities Operations Leadership Lead end-to-end institutional billing and A/R operations, including fee setup and verification, fee calculations, invoice generation and distribution, cash application, dispute management, aging, and collections. Maintain a strong supervisory and control environment through documented procedures, QA routines, reconciliations, exception tracking, and timely escalation. Reduce billing exceptions through root-cause analysis, sustainable remediation, disciplined issue management, and clear ownership across teams. Partner with onboarding, relationship management, finance, legal, risk, compliance, and contract specialists to ensure accurate fee terms, timely setup, and high-quality billing data. Own recurring billing and A/R reporting, including KPIs, dashboards, issue logs, scorecards, and management updates to support governance and capacity planning. Deliver ad hoc analysis on revenue and fees, including effective fee rates and billable assets under management, to support planning and forecasting. Lead team routines, performance management, training, capacity planning, role clarity, and senior-level communication across Boston and Mumbai. Transformation Leadership Drive process modernization across institutional billing and A/R, focusing on scalability, automation, standardization, and reduced manual effort. Lead knowledge transfer and process transition from Baltimore to Boston, ensuring stable ownership, documented procedures, and continuity of service. Partner with technology, data, vendor, and platform teams on system enhancements, upgrades, workflow improvements, and data initiatives. Manage vendor and billing platform relationships, driving enhancements, upgrades, and automation to improve quality, transparency, and scalability. Identify root causes of billing exceptions and A/R delays, and implement sustainable remediation ac