Previous hospitality, hotel, customer service, or guest-facing experience preferred
Luxury or lifestyle hotel experience is a plus
Excellent communication and interpersonal skills
Professional appearance and positive attitude
Ability to work in a fast-paced environment while maintaining attention to detail
Must be able to stand and walk for extended periods of time
Ability to lift, carry, push, and pull luggage and packages up to 50 pounds
Flexible schedule including evenings, weekends, and holidays
Knowledge of San Francisco attractions, transportation, and dining is preferred
Compensation & Benefits
Competitive hourly wage plus gratuities
Medical, dental, and vision benefits eligible per company plan guidelines
401(k) with company match eligibility
Paid time off and sick leave in accordance with company policy and applicable law
Employee hotel discounts within the Sonesta portfolio
Opportunities for career growth and advancement
Why Join The Clift?
At The Clift, we combine historic character with modern luxury and genuine hospitality. We are committed to creating an inclusive, supportive, and engaging workplace where team members are empowered to deliver memorable guest experiences every day.
If you are passionate about hospitality and enjoy creating meaningful guest connections, we invite you to apply and become part of our team.
Additional Job Information/Anticipated
Pay Range
Hourly rate is from $26.24 to $27.24 follows contract requirements.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleParental leave
Additional Information
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Bell / Luggage Attendant plays an important role in creating a warm, welcoming, and memorable arrival and departure experience for our guests. This position is responsible for assisting guests with luggage handling, escorting guests to guestrooms, providing information about hotel services and the surrounding area, and supporting the Front Office team with daily operations.
Successful candidates are hospitality-focused professionals who take pride in delivering exceptional guest service while maintaining a polished and professional presence in a luxury hotel environment.
Job Description
Essential Job Functions
Welcome guests upon arrival and departure with professionalism and genuine hospitality
Assist guests with luggage handling, storage, and delivery in a timely manner
Escort guests to guestrooms and explain hotel amenities, services, and room features
Maintain organization and cleanliness of the luggage storage area and lobby entrance
Assist with transportation arrangements, taxi requests, and valet coordination as needed
Provide guests with directions, restaurant recommendations, and local area information
Respond promptly to guest requests and communicate effectively with all hotel departments
Support the Front Office team during peak arrival and departure periods
Monitor lobby and entrance areas to ensure a safe and welcoming environment
Handle guest interactions with discretion, professionalism, and urgency
Follow all company safety, security, and guest privacy procedures
Perform additional duties as assigned by management
Reitmr · The Clift, Canada