The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Provide complex quotes based on needs of network
Coach and train others on pricing strategies
Provides track and trace service to customers and generates shipment documents
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
Builds great relationships with customers, responding timely and following up on issue resolution
Communicate clearly, timely, and effectively with Customers/Agents, C.H. Robinson offices, and Outside Vendors
Act as a key customer contact and subject matter expert
Lead by example when it comes to customer outreach, retention, and expansion
Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
Monitor customer shipments trends and its impact to our processes and operations
Other Activities:
Ensure customer SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Provide support to Sales Executives and Account Managers for customer reporting
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
High School diploma or GED
Minimum 3 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Site Specific: Fluent in Local language and English (written and verbal)
Requirements
Preferred:
Associate's or bachelor's degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Basic understanding of Quality Management
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Proactive, ambitious, hardworking, and analytical mindset
Excellent written and oral communication skills
Ability to work in a fast-paced and deadline-driven office environment
Proven track record of dealing with customers and being client focused
High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
Benefits
Social Security fundGroup Health InsuranceProvident Fund (5%)Flexible Benefit (Dental treatment or Optical purchase)Birthday LeaveHealth insuranceDental insuranceFlexible schedule
Additional Information
We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Senior Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Senior Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.
A successful Senior Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Senior Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
If this all sounds good, let's talk more about what you'll be working on.
Chrobinson · Bangkok, Thailand