Ensure generation of accurate invoices and credit notes in line with local tax, legal, and compliance requirements.
Ensure all financial and logistics data flows correctly between ERP systems and interfaces.
Collaboration & Stakeholder Support
Support customer service, finance, and distribution teams by resolving data flow issues impacting orders, deliveries, and invoices.
Act as the operational point of contact for interface-related topics between Supply Chain, IT, Finance, Quality, and service provider/ Global teams.
Communicate promptly on incidents impacting product availability or customer deliveries.
Interface Monitoring & Issue Resolution
Monitor daily data interfaces (orders, shipments, stock, pricing, master data) between ERP and external systems (e.g., WMS, 3PL platforms).
Investigate interface failures, data mismatches, and error logs; coordinate timely resolution with IT support, Supply Chain, and external partners.
Track recurring issues and implement preventive actions to avoid operational disruptions.
Data Integrity, Compliance & Quality
Ensure all transactional data exchanged via interfaces complies with GDP, QA standards, and audit requirements.
Validate completeness and accuracy of order, delivery, inventory, and invoicing data.
Maintain documentation for interface flows, control points, and SOPs.
Support audit preparation, in-control documentation and respond to documentation requests
Contribute to CAPA implementation and process improvement initiatives.
Performance & Continuous Improvement
Monitor key KPIs (OTIF, order accuracy, invoice accuracy, return rates).
Identify opportunities to streamline the O2C process and enhance efficiency.
Participate in cross-functional O2C or Supply Chain projects.
Analyze root causes of interface issues and drive system or process improvements.
Support testing and validation activities associated with system upgrades, new interfaces, or changes in partner platforms.
Contribute to digitalization initiatives and enhance automation of data flows.
Minimum Requirements:
Qualifications & Experience
Bachelor's degree in Supply Chain, IT, Engineering, Business, or related field.
5+ years of experience in Order-to-Cash, Customer Service, or Supply Chain-ideally within the pharmaceutical, healthcare, or regulated industry.
Understanding of ERP systems (SAP preferred), interface structures (IDoc, EDI, XML), and warehouse/logistics processes.
Understanding of GDP, pharmaceutical distribution channels, and hospital/wholesaler operations.
Requirements
Strong analytical mindset and problem‑solving abilities.
Ability to interpret logs, data errors, and process flows.
Excellent communication and coordination skills with cross‑functional teams.
Attention to detail and ability to work in a regulated, highly controlled environment.
Proficiency in Excel and experience with ticketing/tools is a plus.
Problem-solving approach with end‑to‑end process thinking.
Languages :
English and French fluent
Skills Desired
Benefits
Health insuranceEquity / stock options
Additional Information
Job Description Summary
The Order to Invoice and Interface Specialist is responsible for ensuring accurate, timely, and compliant processing of customer orders through to final invoicing. The specialist collaborates closely with Supply Chain, Finance, Commercial Operations, and Customer Service teams to secure flawless end to end execution of the Order to Cash (O2C) process.
The Specialist ensures the smooth, accurate, and compliant flow of data between internal systems (ERP, planning tools, finance systems) and external partners (3PLs, distributors, contract manufacturers). This role safeguards business continuity by monitoring interfaces, troubleshooting errors, coordinating resolutions with IT and Supply Chain, and ensuring data integrity in a regulated pharmaceutical environment.
Job Description
Sandoz · Levallois Hq (sandoz)