IT Field Support Technician

Benefits

Additional Information

Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region. Duties & Responsibilities 1. Provide on-site first-level technical support to internal and external customers. 2. Install, configure, and maintain hardware and software systems. 3. Basic troubleshoot and resolve technical issues, both remotely and on-site. 4. Ensure that systems and networks are operating effectively and securely. 5. Train end-users in the use of hardware and software systems. 6. Manage and track IT assets, including hardware and software inventory. 7. Create and maintain documentation, including user manuals and support procedures. 8. Collaborate with other IT teams to ensure that systems and networks are integrated effectively. 9. Keep up to date with new technologies and IT support best practices and make recommendations for improvements. 10. Comply with and enforce policies and procedures on all internal and external users. 11. Regularly perform IT assets maintenance, keep an up-to-date resume and report formally any issue. 12. Keep a log of activities to allow a proper track of resolution and client satisfaction 13. Support operations and incidents on applications and technological platforms, including support, maintenance, and updates. 14.Report application deployment progress, maintenance, software updates, and operational issues to IT upper levels, end users, and stakeholders. Qualifications & Skills - Minimum 1 to 3 years of experience in IT support. - Basic understanding of IT systems and troubleshooting HW and SW issues. - Basic experience with Windows, and virtual machine operating systems. - Familiarity with networking concepts, including TCP/IP, DNS, and DHCP. - Basic knowledge in configuring communication appliances such as firewalls, switches, routers, Access Points, to act as remote hands and/or L1 support. - Experience with remote support tools such as TeamViewer or Remote Desktop, Analytical skills: - Capacity to observe, analyze and develop creative and technical solutions to any problem raised by any user within the station. - Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels. - Ability to work under pressure and to meet tight deadlines. - Ability to manage multiple tasks and priorities simultaneously. - Ability to work effectively in a fast-paced environment. Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!