Night Shift Shelter Worker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Shelter Support Worker provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift. Accountabilities: The incumbent may perform all, some, or similar duties to the listed below: Awareness & compliance with Chilliwack Policies & Procedures. Monitors the activities of the clients & maintains availability for personal, practical & morale support; may include providing safe storage & recording of personal belongings. Accurately records day to day happenings using appropriate methods; maintains logbooks & completes occurrence reports. Liaises with referral sources & other external agencies as needed (eg. Welfare, police, parole, urgent situations). Respond to after office hour requests & process for accommodation if beds are available. Coordinates client care relating to security issues; may be directly involved in doing bed checks & room searches. May carry out inspection/security checks of property & grounds in accordance with Policies & Procedures. Handles the admission, orientation & evaluation of client's understanding of rules. Ensures ongoing enforcement of policies, which may include client discipline. Discharge disturbing or unruly clients for the protection of other clients. Note the details in the Daily Log. May serve as Receptionist for Shelter. Cooking for Shelter clients when necessary. Light food preparation and serving clients at mealtimes. Awareness of The Salvation Army Communicable Disease Control Manual. Maintain a quiet, comfortable & secure environment for our shelter clients. Cleans shelter rooms, washrooms, kitchen, lounge and common areas Packing up client's belongings and prepping beds and rooms for new clients. Monitors the environment and clients/residents to ensure safety and security; Provides laundry services for the shelter and shelter clients. Provides safe storage and recording of prescribed medications. Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect. Assure that each client receives the assigned bed with clean linen & personal hygiene products. Provide telephone access for local calls & message retrieval when requested. Provide directions to Clients Rights & Responsibilities. Conducts all required shift change procedures prior to and after shift change. Maintains required documentation and shelter log. Makes entries and maintains HFIS database. Collects and disposes of refuse and performs spot cleaning as required. Monitors appropriate behavior, ensures the rules are followed. Provides orientation to new clients. Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues and supporting others through methods such as sharing knowledge and information. Offer the services of the Outreach Worker (by appointment) to assist in locating other community services & accommodation. Participate in ongoing training as provided & cooperate in the Annual Performance Evaluation. Performs other duties assigned. The performance of the job requires moderate amounts of keyboard & performing security walks. It also requires continuously monitoring of the environment, monitoring security cameras and attentiveness when interacting with clients & recording information. The employee is responsible for hir/her own time & effort only. He/she may demonstrate work methods to new employees, volunteer &/or students. Working Conditions: The employee will work under the following disagreeable conditions: Dealing with: Angry people Homeless people Verbally abusive people Isolation Work schedule affecting lifestyle The employee will be required to work various shifts as required. The employee may be exposed to the risk of minor to moderate injury of illnesses due to: Physical attacks by others Exposure to infectious diseases Exposure to bodily fluids Sharp objects Other dangerous situations The incumbent must take the follow