Automation Shop Technician

Benefits

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At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Automation Shop Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. JOB RESPONSIBILITIES: - Provide service and customer support during field visits or dispatches - Tie workflow to schedule - Manage all on site installation, repair, maintenance, and test tasks - Diagnose errors or technical problems and determine proper solutions on equipment. - Produce timely and detailed service reports - Document processes - Operate vehicle in a safe manner and use field automation systems - Follow all company's filed procedures and protocols - Cooperate with technical team and share information across the organization - Comprehend customer requirements and make appropriate recommendations/briefings within capabilities. - Build positive relationship with customers JOB REQUIREMENTS: - High School diploma and/or equivalent in work experience - Excellent interpersonal skills, proficient in oral and written communications - Assembly experience preferred - Basic reading skills. Must be able to follow directions - Ability to troubleshoot, test, repair, and service technical equipment - Ability to perform work accurately and thoroughly - Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea - Ability to work flexible shifts and to adapt to changing work schedules - Familiarity with mobile tools and applications.

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