Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patien
Responsibilities
Lead UX/UI design across complex client engagements, guiding projects from discovery and strategy through execution and optimization.
Own end-to-end delivery of projects from the creation of the system through the codification of a style guide
Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered.
Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems.
Conduct and lead UX research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights.
Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices.
Champion accessibility and inclusive design standards, ensuring all experiences meet usability and accessibility expectations.
Collaborate cross-functionally with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams.
Facilitate client conversations, workshops, presentations, and stakeholder reviews with confidence and clarity.
Communicate clear design rationale tied to user research, accessibility standards, and business objectives.
Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance.
Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements.
Iterate quickly based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail.
Utilize new design methods and integrate an AI first approach to design
What You Bring
7+ years of experience in UX/product design, digital experience design, or related fields, with a portfolio that demonstrates strategic thinking, strong visual craft, and measurable impact in an agency environment.
Proven experience leading UX engagements and establishing design direction across complex digital projects.
Strong understanding of compliance requirements, such as accessibility and HIPAA compliance
Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered experiences.
Advanced proficiency in Figma, including component systems, prototyping, responsive design, and developer handoff workflows.
Interest and experience with adapting design processes to new AI tools and capabilities
Strong understanding of design systems, accessibility standards, usability principles, and inclusive design best practices.
Deep knowledge of design fundamentals including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors.
Strong communication and stakeholder facilitation skills, with the ability to confidently present ideas and influence decisions across technical and non-technical audiences.
Experience mentoring and developing junior designers while fostering a collaborative, growth-oriented team culture.
A strategic, curious, and adaptable mindset with a passion for solving complex problems and continuously improving the quality and impact of design.
Unlockhealth · Chicago, IL