Senior Service Engineer

About the role

【Main Task】 - Work and perform in compliance with company's regulations and requests. - Perform Technical Field Service activities - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User Training / Customer Training - Providing sales support - All necessary reporting as per company policy - Demonstrate customer service skills and knowledge with a high level of passion and dedication. - Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. - Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range - Provides documents activities performed utilizing the required format, such as service report, technical report, etc. - Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. - Respond to satisfaction surveys, working to resolve customer care issues. - Provide timely response to all requests from both internal and external customers. - Perform necessary administrative paperwork in complete and accurate manner. - Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. - Feedback in time on product quality issues on site, as well as marketing information to the company. - Ensure direct reports maintain company-issued test equipment and support tools. - Perform other related duties and responsibilities as assigned 【Education】 - Bachelor degree in industry technology relevant. Major in mechanical and electrical is preferred. - TOEIC Listening & Reading score > 550 【Experience】 - 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems - Previous mask repair machine installation and troubleshooting experience is a plus. - Familiar with E-beam system is a plus - Excellent communication and customer service attitude is required. 【Other skills 】 - Microsoft operating system knowledge is required - Be able to function independently, be self-motivated and yet be part of a team. - Good command of written and spoken English - Willingness to travel doｍestic and internationally. - Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team