As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.
Success in this role will be measured against key commercial and service-driven KPIs, including:
Client Retention Rate
Account Growth
Net Revenue Retention
Customer Satisfaction Score (CSAT)
Customer Lifetime Value (CLV)
Responsibilities
Client Relationship Management:
Account Manager at Reality
Act as the primary point of contact for a portfolio of clients
Build long-term, strategic relationships with key stakeholders
Conduct regular account review meetings
Ensure clients fully utilise and gain value from their solutions
Account Growth & Revenue Generation:
Identify upsell and cross-sell opportunities across software, services, and hosting
Work closely with pre-sales and technical teams to scope solutions
Deliver proposals, pricing, and commercial negotiations
Drive consistent revenue growth within assigned accounts
Retention & Customer Success:
Proactively manage renewal cycles to maximise retention
Identify at-risk accounts and implement recovery plans
Ensure smooth onboarding and ongoing client engagement
Drive adoption of additional services to increase stickiness
Internal Collaboration:
Work closely with Sales, Marketing, and Technical teams
Share client insights to support campaigns and product development
Ensure seamless handover from new business to account management
About you:
Skills & Experience Required:
Essential
Proven experience in Account Management, Customer Success, or Sales
Strong commercial awareness and ability to identify growth opportunities
Excellent communication and stakeholder management skills
Ability to manage multiple accounts and priorities
Desirable
Experience within IT, software, ERP, or CRM environments
Knowledge of Sage products
Experience selling or managing managed services / hosting solutions
Understanding of subscription-based or recurring revenue models
Key Competencies:
Relationship building and trust development
Commercial negotiation and closing skills
Problem solving and solution-led thinking
Organisation and pipeline management
Data-driven decision making (KPI-focused)
Benefits
Competitive salary (£30k-£35k) with performance-based incentivesOpportunity to work with industry-leading software solutionsOngoing training and professional developmentSupportive, collaborative team environmentWhy Join Reality Solutions?Please click the APPLY button to send your CV and covering letter for this role.
Additional Information
Job Title: Account Manager
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions:
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth.
We specialise in:
ERP Solutions
IT Managed Service Provision
Cloud Hosting Services
Development and System Integration Consultancy
Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
Reality · Hull