IT Business Analyst

Responsibilities

• Essential Duties and Responsibilities :
• Administer and maintain core business systems, including user account management, role and permission configurations, workflows, scripts, and customizations.
• Partner with business leadership to identify areas where new or improved technology solutions can increase efficiency and productivity.
• Collaborate with business process owners to document current workflows and gather detailed requirements for enhancements and new functionality.
• Develop and present user stories, process documentation, and requirements for review; revise based on feedback to finalize for solution design.
• Ensure system changes adhere to established architecture principles, including automation, security, data governance, and scalability.
• Support development and solution delivery teams by clarifying requirements, participating in Sprint planning, and performing quality assurance (QA) on prototypes and releases.
• Create and maintain training materials; deliver in-person and virtual training sessions to users.
• Build and maintain operational dashboards and reports, supporting business KPIs, productivity, and profitability analysis.
• Monitor system performance and troubleshoot issues, escalating to vendors or internal IT as needed.
• Assist in integrations between core systems and third-party applications.
• Collaborate with external vendors, consultants, and developers on system enhancements, integrations, and issue resolution.
• Coordinate with third-party partners to scope, implement, and support application solutions that align with business objectives.
• Manage and prioritize helpdesk tickets related to business applications, ensuring timely resolution of user issues, system configurations, and small-scale system improvements.
• Manage periodic system upgrades, releases, and user acceptance testing (UAT).
• Collaborate with external vendors on projects, enhancements, and support issues.
• Maintain proper system documentation, including configuration records, technical notes, and business processes.
• Qualifications and Requirements:
• Bachelor's degree or equivalent combination of education and experience in Information Systems, Business Analysis, or related field.
• 3+ years of experience in systems administration, business systems analysis, or a related IT field.
• Experience with ERP platforms, preferably Oracle NetSuite, including administration, customization, and user support.
• Report/Dashboard experience, ideally using PowerBI or similar tools.
• Strong analytical skills with attention to detail and a proactive approach to problem-solving.
• Excellent verbal and written communication skills, with the ability to translate between technical and non-technical audiences.
• Highly organized, able to manage multiple priorities, and adaptable to changing requirements.
• Familiarity with system integration concepts (e.g., APIs, connectors, middleware) a plus.
• Experience managing SaaS application environments a plus.
• Salary: $50,000-$70,000 annually

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