Senior Director, Product Owner - Claims & Service

About the role

Join a highly collaborative team committed to unlocking the power of AI to simplify work, improve decisions, and enhance the U.S. Retail Markets (USRM) Claims and Servicing experience. In this high-impact role, you will partner with leaders across the business, technology, experience, and data science to bring clarity, alignment, and momentum to complex cross-functional initiatives. In this role you will orchestrate complex workstreams, manage key stakeholders, and maintain a clear roadmap of AI investments. You'll translate strategy into action by enabling teams, monitoring progress, and ensuring timely, high-quality delivery across the AI lifecycle. Ideal Candidate: The ideal candidate is an outcome focused, strategic operator who can bring clarity to complex programs while building strong partnerships across business and technical teams. You thrive in ambiguous environments, move work forward with conviction, and consistently elevate outcomes through structure, communication, and sound judgment. You are able to see across the system - connecting ideas, stakeholders, and decisions into a cohesive path to delivery. Moreover, you're able to influence without authority, anticipate challenges before they surface, and create the alignment needed for AI initiatives to succeed at scale. Core Responsibilities Own the end-to-end program roadmap for AI investments across claims and servicing, delivering measurable improvements Move high-impact pilots from discovery to production by coordinating product, data science, engineering and vendor workstreams. Create and standardize lightweight practices (backlog, OKRs, success metrics) so teams can iterate fast and scale what works. Build executive-ready updates and lead decision forums to secure resources and remove blockers. F urther operationalize AI governance and compliance guardrails to ensure solutions meet privacy, security and regulatory requirements. Establish training and enablement to accelerate adoption and measurable business value. Qualifications 8+ years of experience managing complex cross functional programs in technology, product management, and data/AI organizations. Experience implementing governance for generative AI or model risk management. Background working directly with Data Science, MLOps, and cloud platforms (AWS/Azure/GCP) required. Demonstrated knowledge of product/program ownership that spans discovery, pilots and scaled delivery, comfortable balancing technical and business tradeoffs. Strong familiarity and application of AI/ML concepts and data science delivery lifecycles; ability to translate technical constraints to business stakeholders. Proven executive presence: experience briefing senior leadership and influencing outcomes with clear, concise presentations. Hands on experience with delivery tools and practices: Jira, Agile/Scrum, OKRs/KPIs, roadmap tooling, status reporting. Familiarity with tools like Microsoft 365 ecosystem (Copilot/Stream), Databricks, or model monitoring solutions Strong stakeholder management skills and ability to navigate matrixed organizations and vendor relationships. Excellent written and verbal communication skills; polished facilitation and workshop skills. Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gende