Hiring Range: $19 - $21
The Client Services Operations Support Representative II is responsible for providing basic clerical support for Collections/Recovery Services all the while focused on efficient processing of high-volume transaction-oriented assignments, including copying, filing, processing documents and mail, performing basic data entry into collection system, answering in-bound client calls, and operating general office equipment.
Responsibilities
Applies knowledge of company and client specific terminology, requirements and process/procedures to complete work.
Follows defined procedures to complete routine tasks. Recognizes when deviation from standard processes and may make simple adaptations to support change according to requirements.
Uses own judgement in choosing proper procedures to follow based on established guidelines. Decisions are occasional and are subject to review by senior staff and management.
Refers non-standard inquiries/problems to higher level staff.
Works under general supervision.
Other duties as assigned to support business needs.
Knowledge, Skills and Abilities Needed:
Ability to perform basic tasks in Microsoft Excel and Word programs independently and some intermediate activities with some assistance, and solid independent use of general office equipment.
Good problem-solving skills.
Good communication skills (written and verbal). Demonstrated solid use of existing client systems independently or has demonstrated ability to quickly adapt to new programs and systems.
Regularly interacts with team members and builds effective working relationships with internal/external clients.
Fast and accurate typing and 10-key skills.
Basic math skills are needed to calculate numbers and percentages.
Demonstrated timely follow-up skills, ability to multi-task and handle busy phone lines with daily workload.
Very detail oriented and highly organized.
Ability to prioritize daily workloads and meet daily deadlines.
Strong, demonstrated customer service skills.
Required and Preferred Qualifications
High school diploma or GED is required.
Minimum of 2 years relevant office clerical support experience required.
Benefits
Physical Requirements & Additional Notices :If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required . Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).Regularly sit/stand 8 or more hours per day.Occasionally lift/carry/push/pull up to 10lbs.Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, mayHealth insuranceDental insuranceVision insurance401(k)Remote work optionsParental leave
Additional Information
ABOUT MACHINIFY:
In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify's AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We're reshaping healthcare payment through seamless intelligence.
Performant · (remote)