Head of IT

External

Libertyglobal · London, UK

ContractOn-site2d ago

AgileBudgetingClassificationComplianceGDPRIncident Response

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About the role

We are seeking an experienced hands-on Head of IT to support the business as we scale, bringing this capability in-house as we look to rationalise our shared services and external support models. Reporting directly to the Chief Technology & Information Officer (CTIO), this role will be responsible for managing and supporting all IT services within our Microsoft-based ecosystem, managing & continuously strengthening our cyber posture and overall governance of our interconnected systems and data. The ideal candidate will have a strong background in IT service management, cybersecurity, experience in budgeting, vendor management and is passionate about optimising IT processes and improving the user experience.

Responsibilities

Data Strategy, Architecture & Interconnected Systems

Define and own the organisation's data strategy, ensuring data is accurate, accessible, secure, and aligned with business objectives.

Oversee the architecture and integration of interconnected systems to ensure seamless data flow across platforms.

Establish data governance standards, including data ownership, classification, retention, and lifecycle management.

Ensure data integrity, reporting capability, and appropriate access controls across all systems.

Lead initiatives to improve data visibility, automation, and interoperability between core business systems.

Cyber Security & Risk Management

Own the organisation's cyber security strategy, ensuring a proactive and risk-based approach to threat management.

Oversee cyber monitoring and response capabilities, including MDR services and tools such as Microsoft Defender.

Ensure appropriate endpoint, network, and identity protection measures are implemented and maintained.

Lead workplace cyber security awareness and training programmes to promote a strong security culture.

Manage vulnerability assessments, penetration testing, and remediation planning.

Develop and maintain incident response and cyber crisis management plans.

Compliance, GDPR & ISO Accreditation

Ensure compliance with General Data Protection Regulation and other relevant data protection regulations.

Act as IT lead for data protection, working closely with legal or DPO functions where applicable.

Maintain and oversee ISO certifications, including ISO/IEC 27001.

Develop, implement, and monitor IT and security policies to ensure regulatory and audit readiness.

Coordinate internal and external audits, ensuring timely remediation of findings.

IT Service Delivery & Workplace Technology

Ensure IT services are fit for purpose, scalable, and aligned with organisational needs.

Oversee help desk, system administration, networking, hardware, and software licensing functions.

Ensure effective management of workplace infrastructure, including end-user devices and collaboration platforms.

Maintain hardware lifecycle management and software asset compliance.

Ensure robust backup, business continuity, and disaster recovery capabilities are in place and tested regularly.

IT Governance & Operational Management

Establish and maintain effective IT governance frameworks, processes, and controls.

Develop and manage the IT budget, ensuring cost efficiency and strategic allocation of resources.

Lead vendor management activities, including contract negotiation, performance monitoring, and service reviews.

Evaluate and determine "build vs buy" decisions for systems and services.

Develop and maintain IT policies, standards, and operating procedures.

Report on IT performance, risk, and security posture to senior leadership and board-level stakeholders.

Leadership & Department Management

Lead, mentor, and develop the IT team, fostering a culture of accountability and continuous improvement.

Define clear roles, responsibilities, and performance objectives within the IT function.

Align IT strategy with wider organisational strategy and operational goals.

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Head of IT

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