Act as a role model, delivering outstanding customer service and brand experience
Coach, motivate, and onboard team members to maximize performance
Support recruitment, talent development, and employee relations
Drive sales and support monthly plans and targets
Oversee store operations, including inventory, cash handling, and compliance
Step in for the Store Manager as needed
About You
1-2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
Some leadership and coaching experience
A winning personality to easily establish a trustful relationship and empower others
Excellent customer service skills and digital proficiency
Responsible and able to take ownership
Curious, empathetic, and results-driven team player with a commercial mindset
Benefits
You can expect a range of benefits, including:
Competitive salary
Monthly bonus scheme
Industry leading, generous staff discount (60% off the RRP) starting on your first day
30% off the RRP on Swarovski Created Diamonds
Enhanced annual holiday entitlement
1 x paid Volunteering Day each year
Food & refreshments provided in store to be enjoyed during your shift
Staff Referral Bonus - up to £250
Jubilee Awards to celebrate key service milestones
Annual Awards to celebrate and recognize your achievements
Season Ticket Loan
Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
Opportunities for career development
Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
Performance bonus
Additional Information
At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day.
Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles.
As an Assistant Store Manager, you'll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You'll coach and empower your team, act as a role model, and help shape the store's success every day.
Swarovski · Southampton, UK