Lead and develop a Patient Access team , including Supervisors and support staff, driving accountability and performance
Own daily registration and admission operations , ensuring accuracy, efficiency, and a smooth patient experience
Roll up your sleeves to solve complex operational issues , identifying root causes and implementing scalable solutions
Partner closely with offshore teams (India) to align workflows, improve communication, and ensure end-to-end consistency in patient access processes
Drive process improvement initiatives focused on patient flow, registration accuracy, and throughput optimization
Evaluate and refine workflows to improve bed utilization and reduce delays in patient access
Ensure compliance with federal, state, and payer requirements related to registration, admissions, and billing practices
Oversee auditing processes to ensure data integrity and reduce downstream denials
Coach and develop leaders , building a high-performing, solution-oriented culture
Manage department budget and resources , identifying opportunities for efficiency and cost optimization
Represent Reg Complete in cross-functional meetings and system-wide initiatives
What Makes This Role Different
You're not just managing operations- you're solving real, complex access challenges daily
Heavy collaboration with a global offshore team , requiring strong communication and workflow alignment
Direct impact on both patient experience AND revenue cycle outcomes
Opportunity to fix broken processes and make them better at scale
Requirements
3+ years of healthcare experience in a leadership role, managing a team of 10+.
Experience leading Patient Access, Registration, or Revenue Cycle teams
Proven ability to problem-solve complex operational challenges (this is a must-have, not a "nice-to-have")
Experience working with or partnering across offshore/global teams preferred
Strong knowledge of front-end revenue cycle, registration, and admissions workflows
Track record of driving process improvement and operational efficiency
Experience managing KPIs, budgets, and team performance
Strong communicator who can influence across teams and geographies
For this US-based position, the base pay range is $57,569.00 - $90,415.32 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Benefits
Health insurancePerformance bonus
Additional Information
Registration Complete Manager (Patient Access Leader)
Lead operations. Solve complex challenges. Elevate the patient experience.
We're looking for a Registration Complete Manager who thrives in complexity and takes ownership of solving operational challenges. This role is ideal for a hands-on leader who enjoys digging into workflows, identifying gaps, and building solutions that improve both patient experience and revenue cycle performance.
You'll lead a dynamic Patient Access team while working cross-functionally-including close collaboration with our global offshore teams -to ensure seamless, accurate , and efficient front-end operations.
R1rcm · Remote